Executive Dashboard

{{ today }} · agency-wide figures · refreshed 7:02a

This monthAll agents

Needs attention

{{ attentionCount }}exceptions across queues

Active Accounts

287

+3 MTD

Bound · MTD

Pipeline Value

$4,281,400

−$118K this wk

Open Claims

6 breaching SLA

AR Outstanding

$186,432

$42K over 90d

Time-to-Bind

24m

/30m

Sales Pipeline

View pipeline →

New Lead

42 · $1.1M

Qualifying

28 · $0.9M

Quoting

19 · $0.8M

Quoted

14 · $0.7M

Accepted

9 · $0.5M

Binding

4 · $0.3M

Claims by status

View claims →

Reported8

Acknowledged11

In Review12

Breaching SLA6

Agent performance · time-to-bind vs the 30-minute goal

This month

AgentCallsQuotesBind rateAvg TTB / 30m

Book of Business

by carrier

Progressive$1.24M

Nirvana$0.98M

HDVI$0.76M

Rock Lake$0.62M

Trinity$0.51M

AR Aging

View →

$96K

Current

$39K

1–30

$20K

31–60

$32K

90+

Endorsement SLA

View queue →

78 requests today

On track64

At risk9

Breached5

Accounts

Company ▾

DOT / MC

Status

Owner

Lines

Pol.

RYG

Premium

{{ row.dotmc }}

All accounts

Total Premium

Reassign owner

Export service summary

Void a policy

Archive account

Reactivate

Blacklist

Snapshot

Active Policies

Open Claims

Fleet Size

RYG status

Recent activity

Open tasks

SyncedPolicies pulled live from carrier portals · last sync 4 min ago

Carrier

Line

Policy #

Term

Status

Premium

{{ p.policyNo }}

{{ p.term }}

SAFER + CAB profile

Aggregated via Carriermetric · last refreshed {{ acc.refreshed }}

Fleet Size

power units

Authority

MC operating

Inspections

24-month

Crashes

24-month

Driver MVRs via Verisk

Phase 2 · live

Drivers Pulled

auto-attached

Clean

no violations

Flagged

needs review

No open claims

This account has a clean claims history. New FNOL filings will appear here with live SLA tracking.

{{ cl.ref }}

{{ cl.policy }}

Adjuster {{ cl.adjuster }}

Carrier {{ cl.carrier }}

Activity timeline

Document vault

{{ d.date }} · {{ d.size }}

Sales Pipeline

{{ scopeNote }} · drag cards between stages

All agents

Search opportunities

Claims

{{ claimsCount }} open · adjuster SLA 2 business days

Claim Ref

Account

Policy

Status

Ch.

Adjuster

SLA

Carrier

{{ c.ref }}

{{ c.policy }}

Endorsement Queue

7 in queue · 78 received today (~80/day) · SLA 2 business days

Bulk endorsement processingPHASE 2 · FR-023

Fleet-wide changes in one pass — e.g. update garaging ZIP across 50 vehicles, or import units, drivers, and MVR data from Excel. Changes pre-validate and apply atomically: all rows succeed or none do. Ships with the Phase 2 renewal-automation package.

SrcClient / requested changeStageSLAImpact

RYG Workflow Board

One view of the business — every active submission across the workflow.

Missed past SLA In progress Complete

Account / submission

{{ step }}

Hover a red cell to see the responsible user and the auto-created task.

Reports Hub

The 11 financial reports · date filters and CSV / JSON export on every report

Book of Business — sample report

Period: Jan 1 – Jun 23, 2026

YTD

Carrier	Policies	Written Premium	Share
Progressive	86	$1,240,500.00	29.0%
Nirvana	61	$982,300.00	23.0%
HDVI	44	$758,900.00	17.8%
Rock Lake	38	$624,100.00	14.6%
Trinity	29	$512,400.00	12.0%

Roles & Permissions

Roles × entities — living documentation of the RBAC model that drives the role switcher and every screen's visibility

Role

{{ ent }}

RRead RORead-own WWrite WOWrite-own CRCreate-read CFull / config —No access

Renewals

90 / 60 / 30-day lanes · close out as Renewed, Non-Renewed, or Lost with a reason code

{{ rc.premium }}Exp {{ rc.due }}

{{ rc.csr }}CSRClose out

Renewed

Non-Renewed

Lost

COI Issuance

Issue certificates with additional insureds and generate instantly · logged to the policy with delivery status

Issued Today

Avg · Simple

2m 40s

/3m

Pending

Delivery Success

99.1%

New Certificate

Insured Account

Stevens Transport LLC

Policy

CA-482910-01 · Commercial Auto

Certificate Holder

Shipper Co. — 4400 Industrial Pkwy

Additional Insureds

Shipper Co.Port AuthorityAdd

Recently Issued

Logged to policy timeline

COI #	Holder	Insured	Delivery
{{ c.num }}	{{ c.holder }}	{{ c.insured }}	Sending
COI-30418	Shipper Co.	Stevens Transport	Delivered
COI-30417	Western Logistics	Heartland Freight	Delivered
COI-30416	Port Authority	Midwest Bulk	Sending
COI-30415	Grainger Inc.	Summit Carriers	Delivered
COI-30414	Coastal Drayage	Apex Intermodal	Bounced

Financial Agreements

61 active · showing 5 most recent · Dropbox Sign + finance-company forwarding

Active FAs

Awaiting Signature

Financed Premium

$3.91M

Forwarding Failed

Client / Policy	Schedule	Down Pmt	Signature	Finance Co.	Forwarding
{{ a.client }} {{ a.policy }}	{{ a.schedule }}	{{ a.down }}	Draft	{{ a.fin }}	Pending
{{ a.client }} {{ a.policy }}	{{ a.schedule }}	{{ a.down }}	{{ a.sigLabel }}	{{ a.fin }}	{{ a.fwdLabel }}

Payments

Elavon card, ACH & installment payments · month to date

Collected Today

$74,310

Collected · MTD

$1.42M

Refunded · MTD

$2,840

Failed

Date	Client / Policy	Method	Applied to	Amount	Actions
{{ p.date }}	{{ p.client }} {{ p.policy }}	{{ p.methodLabel }}	{{ p.applied }}	{{ p.amount }}	ReceiptRefundDeclined · retryReceiptRefunded

Commission Dashboard

Per-policy earned / unearned / paid commission with a full audit trail · roll-up KPIs

Earned · YTD

$486,200

Unearned

$172,940

Paid Out

$401,580

Payable Now

$84,620

By Policy

Every figure traces to a journal entry · disbursements ≥ $5,000 require dual approval (SoD)

Policy / Carrier	Written	Rate	Earned	Unearned	Earned %	Payable · Disburse
{{ c.policy }} {{ c.carrier }}	{{ c.written }}	{{ c.rate }}	{{ c.earned }}	{{ c.unearned }}	{{ c.pctLabel }}	{{ c.payable }}{{ c.status }}

AR Aging

Aging buckets — current / 30 / 60 / 90+ — with drill-through into overdue accounts

Current

$96,400

142 invoices

1–30 days

$38,900

31 invoices

31–60 days

$19,700

12 invoices

90+ days

$31,400

7 invoices · escalated

Outstanding by bucket

$96K

Current

$39K

1–30

$20K

31–60

$31K

90+

Overdue accounts — 60+ days

Account	Invoice	Balance	Bucket
Lone Star Hauling Co	INV-20418	$18,420.00	90+ days	Open account →
Cascade Logistics Inc	INV-20392	$8,980.00	90+ days	Open account →
Heartland Freight Systems	INV-20455	$11,240.00	31–60 days	Open account →
Midwest Bulk Transport	INV-20471	$8,460.00	31–60 days	Open account →

User Management

Provision, disable, and invite users · role, department & MFA status · Manual provisioning (Phase 1) · Rippling-automated in Phase 2

Rippling provisioning Planned · Phase 2

Users are provisioned manually by System Admin in Phase 1. New-hire sync from HR automates when Rippling activates in Phase 2.

Active Users

MFA Enabled

21 / 23

Pending Invites

Disabled

User	Role	Department	MFA	Status	Last active
{{ u.init }} {{ u.name }} {{ u.email }}	{{ u.role }}	{{ u.dept }}	OnPending—	{{ u.statusLabel }}	{{ u.last }}{{ u.toggleLabel }}

Integrations

Connection status across the integration roadmap · Phase 1 live, Phases 2–3 staged

Phase 1 · Live6 connected

Twilio

Connected

Call log + recording (18 mo, searchable) · smart routing: pre-bind → Sales, payments → Accounting, other → Endorsement

Elavon

Connected

Card & ACH payment processing

Carriermetric

Connected

FMCSA / DOT safety scores

Dropbox Sign

Action needed

E-signatures · token expires in 4d

DocuSign

Connected

Backup e-signature provider

Google Workspace

Connected

Gmail sync · calendar · SSO

Phase 2 · Planned2 planned

MVR / Verisk

Planned

Contracted scope — activates in Phase 2

Rippling

Planned

Contracted scope — activates in Phase 2

Phase 3 · Reserved{{ cpConnectedLabel }}

Carrier portals

Quote submission, policy & commission sync · reserved scope, activates in Phase 3

Carrier

Status

Last sync

Policies

Reconnect

Audit Log

Immutable change trail — user · entity · field · before / after · 7-year retention

All entitiesLast 7 days

Timestamp	User	Entity · Record	Field	Change
Jun 23 09:14:02	Mila S.	Payment · PMT-8841	status	pending → posted
Jun 23 08:47:55	Ana K.	Endorsement · END-3392	fleet_count	12 → 14
Jun 23 08:31:10	Stefan T.	User · milica@	role	— → Claims
Jun 22 16:22:38	J. Marin	Quote · Q-7741	stage	Quoted → Accepted
Jun 22 14:08:01	Mila S.	Payment · PMT-8834	status	pending → declined
Jun 22 11:53:47	A. Costa	Account · acc2	owner	R. Delgado → A. Costa

Entries are append-only and cryptographically sealed · retained 7 years for compliance

Employees

Lifecycle only — profiles, onboarding / offboarding checklists & certifications · no client or financial data

Employee	Department	Start	Status
{{ e.init }} {{ e.name }} {{ e.role }}	{{ e.dept }}	{{ e.start }}	{{ e.statusLabel }}

Onboarding — Ryan Mendez

Start Jun 30 · 3 of 6 complete

Signed offer letter

I-9 & tax forms

Background check cleared

System access · provisioning ticket to System Admin (Rippling automation — Phase 2)

P&C license verification

Equipment & workspace setup

PTO Requests

Approve or deny time-off requests with balance tracking · HR initiates provisioning, System Admin executes

Pending Approval

Out This Week

Approved · MTD

Employee	Type	Dates	Days	Balance	Action
{{ p.init }} {{ p.name }}	{{ p.type }}	{{ p.dates }}	{{ p.days }}	{{ p.balance }}	{{ p.status }}

Claims

Loss details

Intake channel

Carrier claim #

{{ cd.carrierClaimNo }}

Documents & checklist

FNOL form captured

Branded acknowledgement sent

Police report / photos uploaded

Carrier claim # + settlement docs (required to close)

Adjuster & SLA

2 biz-day SLA

Assigned adjuster

Claim opened via {{ cd.channelLabel }}

{{ cd.adjuster }} · today

SLA status — {{ cd.slaText }}

Escalates to manager on breach

Endorsement Queue

{{ ed.policy }}Source: {{ ed.channelLabel }}

Premium impact

Email thread

Gmail-linked

follow-up sent · on thread

{{ ed.threadFrom }} — {{ ed.threadSubject }}

equipment_list.xlsxregistration_unit14.pdf

Inbound to endorsements@destinyins.com · attachments preserved

SYS

Auto-matched to {{ ed.policy }} — queue item created, no manual triage

System · matched by policy # in subject

COI issued — sent as reply on the same thread

COI_{{ ed.policy }}.pdf

Logged on this request & the policy · visible to Accounting · no re-upload

Follow-up sent — "Any update on carrier confirmation?" · replied on the same thread

You · just now · logged as Activity on the request

Next action will reply on this thread automatically

Issue / complete below — client sees one continuous conversation

Change history

SUB

Submitted via {{ ed.channelLabel }} — structured intake, no loose email

Ana K. · today

Premium impact calculated — {{ ed.impact }}

System · today

Visible to Accounting

This endorsement carries a premium impact of {{ ed.impact }}, surfaced to Accounting in real time for Direct Bill adjustment.

Linked policy

{{ ed.policy }}

Read-only — endorsement edits append to policy history without duplicate entry.

Financial Agreements

{{ fad.policy }}{{ fad.carrier }}{{ fad.fin }}Source: {{ fad.source }}

Premium

Down payment

Agency fee

Financed

Installment schedule · {{ fad.paidLabel }}

Installment	Due	Amount	Status
{{ ins.num }}	{{ ins.due }}	{{ ins.amount }}	{{ ins.badgeLabel }}

Reports Hub

Period: Jan 1 – Jun 23, 2026 · mock figures

YTD

{{ k.label }}

{{ col.label }}
{{ cell.v }}

Employees

{{ emp.role }}{{ emp.dept }}Started {{ emp.start }}

Profile

Email{{ emp.email }}

Phone{{ emp.phone }}

Manager{{ emp.manager }}

PTO balance{{ emp.ptoLeft }} of {{ emp.ptoTotal }} days left

{{ emp.ptoUsed }} days used this year

Certifications

{{ emp.onboardKind }} checklist

{{ emp.onboardDone }} of {{ emp.onboardTotal }} complete

HR initiates provisioning; System Admin executes access changes — segregation of duties.

Billing

Direct Bill vs Agency Bill — who collects, what's outstanding, and remittance status.

Direct Bill · carrier collects

{{ billing.directCount }} policies

Agency Bill · we collect

{{ billing.agencyCount }} policies

Agency receivable · outstanding

Awaiting collection & remittance

Client	Carrier	Bill type	Premium	Status
{{ b.client }} {{ b.policy }}	{{ b.carrier }}	{{ b.type }}	{{ b.premium }}	{{ b.status }} auto-imported from carrier email · discovered {{ b.discovered }}

Reconciliation

Match a carrier commission statement against expected commissions and clear variances.

Carrier statement

Statement total

Expected

Variance

Reconciled

Policy / Client	Expected	Statement	Variance	Match
{{ l.policy }} {{ l.client }}	{{ l.expected }}	{{ l.statement }}	{{ l.variance }}	{{ l.status }}

Workflow Editor

No-code automations — when a trigger fires and conditions match, the actions run.

Trigger: {{ w.trigger }}

Runs automatically · no code

WHEN{{ wfDetail.trigger }}

IFAll conditions match

THENRun these actions in order

Communication templatesFR-086 · BRANDED

Trigger: {{ tm.trigger }}

Every send is logged as an Activity on the account — templated, branded, never a loose email.

Branding & White-label

Configure the client-facing portal — logo, colors, sender identity, and subdomain.

Identity

Logo

Portal name

Email sender name

Portal subdomain

Primary color

Accent color

Live preview

{{ branding.subdomain }}

Welcome back

Manage your policies, certificates, and claims.

Request a Certificate

Report a Claim

Pay Invoice

White-label applies to the client portal and all outbound emails. Internal CRM chrome stays on the Destiny system theme.

Onboarding & Offboarding

People in transition, with checklist progress. HR initiates; System Admin executes access changes.

Checklist{{ p.doneLabel }}

Next: {{ p.next }}

Standard onboarding

01Signed offer letter

02I-9 & tax forms

03Background check cleared

04System access · provisioned by Admin

05License / certification verification

06Equipment & workspace setup

Standard offboarding

01Knowledge transfer sessions

02Account & book reassignment

03Revoke system access · Admin

04Return equipment

05Final payroll & COBRA

Certifications

License & certification tracking across staff, sorted by soonest expiry.

{{ certs.alertCount }} certifications need attention

{{ certs.expiredCount }} expired · {{ certs.expiringCount }} expiring within 60 days · {{ certs.pendingCount }} pending verification

Employee	Certification	Issued	Expires	Status
{{ c.emp }}	{{ c.cert }}	{{ c.issued }}	{{ c.expires }}	{{ c.status }}

Underwriting Queue

Phase 3 · reserved

In-house underwriting is reserved for Phase 3. The structure below is wired but inactive — submissions still route to carrier markets today.

Risk scoring & bind authority — locked until Phase 3

Submission	Lines	Drivers	Risk score	Decision
{{ u.sub }} DOT {{ u.dot }}	{{ u.lines }}	{{ u.drivers }}		Reserved

Submissions

Open submissions fanned out to carrier markets — track quotes and bind.

Submission	Line	Effective	Markets	Low quote	Status
{{ s.id }} {{ s.account }}	{{ s.line }}	{{ s.effective }}	{{ s.marketsCount }}	{{ s.lowPrem }}	{{ s.status }}

Submissions

{{ subDetail.account }}{{ subDetail.line }}Effective {{ subDetail.effective }}{{ subDetail.vehicles }} units · {{ subDetail.state }}

Carrier markets

{{ m.carrier }}A.M. Best {{ m.amBest }}{{ m.status }}

annual

Accepting a quote declines the others and triggers the Quote accepted → Financial Agreement workflow automatically.

Recommended markets

Ranked by appetite fit for {{ subDetail.line }} · {{ subDetail.vehicles }} units.

{{ r.carrier }}{{ r.fit }} fit{{ r.amBest }}

In this submission

Executive Dashboard

Accounts

{{ acc.company }}

Sales Pipeline

Claims

Endorsement Queue

RYG Workflow Board

Reports Hub

Roles & Permissions

Renewals

COI Issuance

Financial Agreements

Payments

Commission Dashboard

AR Aging

User Management

Integrations

Audit Log

Employees

PTO Requests

{{ cd.ref }}

{{ ed.client }}

{{ fad.client }}

{{ rep.name }}

{{ emp.name }}

Billing

Reconciliation

Workflow Editor

Branding & White-label

Onboarding & Offboarding

Certifications

Underwriting Queue

Submissions

{{ subDetail.id }}

{{ phTitle }}

{{ phTitle }}

Welcome back, Marcus

Your active policies

Recent requests

Open invoices

Request a Certificate of Insurance

Submit a Policy Change

Report a Claim

Invoices

Documents